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Q: How do I pay for my order?
Q: How long will it take to receive my order?
Q: Where does this store ship from?
Q: Where does this store ship to?
Q: Can I pick up my order?
Q: Do you have a retail store?
Q: What is this store's return and exchange policy?
Q: Do you accept orders placed outside of Canada?
Q: What if something is wrong with my order?
Q: How do the pieces get built and customized?
Q: Are the exteriors of the barrels stained?
Q: I would like to retail your products in my store. How does that work?
Q: Who is going to refund my money if the products are damaged during shipping?

Q: How do I pay for my order?

A: We accept the following forms of payment: cash, cheque, money order, or PayPal. A 50% deposit is required on custom orders which are NOT on our website, or which have been quoted as a special item.

Prepayment of order in full via PayPal is the most common and fastest way to order. We will contact you via email to confirm your order as it goes through production and on to shipping.

While we do make every effort to accommodate short time lines if requested, please allow a minimum of 2 to 3 weeks for delivery. The second half of payment is due upon order's arrival. If not a custom order, the full amount is payable just prior to shipping.

HST is included in all website prices.

Shipping fees are at an additional charge and payable upon delivery effective September 1, 2011. We will quote the shipping fee in advance. Shipping to the USA is expensive from Canada, but we will try to get your order shipped at the lowest price. The minimum order of $500 is in effect to offset shipping costs. (i.e.. It is the same price to ship 2 or more items together in one shipment.)

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Q: How long will it take to receive my order?

A: WITHIN CANADA: Once shipped via Greyhound to your closest station anywhere in Canada, orders take anywhere from 2 to 10 business days to arrive depending on the Greyhound station delivery schedules.

A: TO THE UNITED STATES: U.S. shipping delivery times may vary between 2 and 12 weeks. We ship large orders from Oroville, WA via courier or the US postal service. Minimum orders of $500 apply.

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Q: Where does this store ship from?

A: We ship from Penticton, British Columbia to anywhere in Canada or the U.S.. Orders to the U.S. require a minimum $500 total. Border fees and paperwork are additional.

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Q: Where does this store ship to?

A: We ship to anywhere in Canada or the U.S.: Canadian orders are shipped to your nearest Greyhound Courier depot; For orders to the U.S., we ship from Oroville, Washington via courier or the US postal service. Minimum orders of $500 apply on orders to the U.S..

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Q: Can I pick up my order?

Customers may pick up orders from the shop located in Penticton. Customers ordering from the Penticton Farmer's Market can expect their order to be brought to the market in proceeding weeks for pickup at our booth.

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Q: Do you have a retail store?

We do not have a retail location, products are sold from our shop where they are built, in Penticton. We also sell at the Penticton Farmer's market on Saturdays throughout the summer and fall, and some wine events throughout the summer and fall. We will be at Feast of Fields every year with a booth as well.

Shop sales must be by appointment. Call 250 488 4911 to book at time with Bob Taylor. Leave a message with your name, phone number and/or email address. If you don't get an answer right away he is either sanding or temporarily away from the shop.

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Q: What is this store's return and exchange policy?

A: We are happy to repair any pieces that have damage or changes to be made upon the orders delivery, (any issues upon delivery should be stated to us within 7 days for us to take the piece back for repair. However we haven't had any pieces returned, in 4 years of business, but have had clients order custom sizes to find out they were not measured correctly. Our customers are liable for any miscalculations and must keep the furniture. We are happy to alter leg heights, seat sizes, stool base widths, or finishes for an additional fee, but require an email confirmation of measurements and additional custom information. [email protected] is the address to send all details to, and correspond regarding shipments. This is to avoid communication issues. Also please read the info on each product in the product page, for example, we have noted special care instructions for our platters. Indoor or outdoor varathane is also a decision that needs to be made prior to ordering.

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Q: Q: Do you accept orders placed outside of Canada?

A: As above, we ship to the U.S. with a minimum $500 order. For orders to the U.S, we ship from Oroville, Washington via courier or the US postal service.

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Q: What if something is wrong with my order?

A: If you have a problem with an order please contact us directly by calling 250-488-4911 or emailing us at [email protected].

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Q: How do the pieces get built and customized?

A: Customers can order various options on furniture designs, or we will build to a photo or sketch sent to us of existing furniture designs on the market. We prefer to build from out own product list but special requests are accepted just email us to ensure we can do the piece in your price range. All furnishings are hand built 1 at a time, metal fixtures and glue, screws and several coats of varathane are added - once all pieces have been sanded extremely smooth. These are built for long-term durability. Outdoor furnishings should be finished with an exterior varathane, please specify when ordering. Food serving products are all finished with Certified Foodsafe varathane, and metal stool backings are from solid iron. We use barrel ring (heavy aluminum) metal on all stool bases, which is rigid and durable against bending, warping etc.

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Q: Are the exteriors of the barrels stained?

A: Stains from wine occur naturally on inside of barrels only. Unless specified otherwise, exteriors of our barrels are left unstained. Please specify any outside stain or colouring you require AT TIME OF ORDER.

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Q: I would like to retail your products in my store. How does that work?

A: All our prices are wholesale and include taxes.

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Q: Who is going to refund my money if the products are damaged during shipping?

If shipping company has damaged a piece, we are not responsible for refunds. The responsibility lies with the party who shipped and damaged the product. Repairs to furniture is at our expense if the tabletops have separated due to shrinkage, any damage caused by the customer will not be covered, and we will repair for an hourly rate. Shipping back and forth is the responsibility of the customer in the case that it be something you have damaged yourself. We will cover the shipping for the repair of any pieces that have separated.

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We welcome any other enquiries by emailing us at [email protected]
or call 250-488-4911 to speak directly to to Bob Taylor, builder.